Use, Troubleshoot, and Fix Driver Issues on Dell Webcams

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Using, Troubleshooting, and Resolving Driver Issues on Dell Webcams

This article provides information on how to troubleshoot camera and webcam issues in Windows 10, 8 (8.1), and 7 and how to run Dell Computer Diagnostics.

Summary:

This article provides information on how to troubleshoot camera and webcam issues in Windows 10, 8(8.1), and 7 and how to run Dell Computer Diagnostics.

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This article provides information on how to troubleshoot camera and webcam issues in Windows 10, 8(8.1), and 7 and how to run Dell Computer Diagnostics.

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Content of the article

Symptoms

Note:

In Windows 10, Microsoft provides drivers for the built-in webcams in Dell laptops, monitors, and all-in-one computers. Windows Update will install all new drivers (if available). Dell will not provide you with any Windows 10 webcam driver. If you believe that the webcam driver is not installed correctly in Windows 10, please refer to the

"Determine if the webcam driver has been installed in Windows 10"

(English version) section, For the corresponding advice.

Remark:

For use and configuration

Dell WB7022 external webcam

For more information, refer to Dell Knowledge Base article

Using and Troubleshooting Dell Peripheral Device Manager.

Troubleshooting webcam issues

Duration: 3:16 Four hidden subtitles: English only

For help on the use of webcams (webcam, webcam cam) and to solve its problems and how to activate or deactivate the webcam, please refer to the section that corresponds to the operating system installed on your computer.

Because it is recommended to restart the computer during the troubleshooting process, please bookmark this article.

Cause

Video conferencing application settings, webcam drivers, etc. can cause problems with webcams.

Solution

Show all

|

Hide all

Windows 10

Select the tabs below to learn more.

Windows 10 FAQs

The webcam is not working properly

Screen is black, blank, or dark, or other webcam (camera) settings

My microphone or speakers are not working

How to get and use Skype, Zoom, Google Meet, Cisco Webex or Microsoft Teams

Disable or enable the webcam

Note:

Dell Webcam Central software cannot be used on Windows 10 or Windows 8 (8.1). You must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. Please refer to the FAQs below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.

Where can I get the webcam driver?

In Windows 10, all computer operating systems include these (native) drivers. To determine if the webcam driver has been installed in Windows 10, follow these steps:

Press and hold

Windows

(

), then press the key

q

.

In the search box, type

Device Manager

.

Select from the list of results

Device Manager

(Control Panel).

Tap or click

Camera

Where

Image processing equipment

The left plus sign (+).

If there is no red (X), exclamation point (!) or down arrow next to the built-in webcam, the webcam is working properly (

If there is no list of cameras or image processing devices,

"Please contact technical support"

.)

Remark:

If there is a red (X), an exclamation mark (!) or a down arrow indicates that Windows 10 provides a driver for the webcam. You must do one of the following:

Update your computer to the latest version of Windows 10. For more information, refer to the Microsoft Knowledge Base article

"Windows Update: (English version) Frequently Asked Questions" (English version).

Please refer to the tab

The webcam does not work

for step-by-step instructions on how to remove and reinstall the webcam driver in Windows 10.

Where can I download Skype software for online meetings?

You can get the Skype software from the website

Skype

.

Remark:

Skype can be installed on Windows 10 when it leaves the factory.

How to use the Skype software?

You can obtain information on using the Skype software on the website

“Skype Support”

.

How to start Skype?

To see

How to get and use Skype, Zoom or Microsoft Teams and start the Skype software

tab, Understand the step-by-step instructions.

Where can I download Zoom software for online meetings?

You can download the Zoom software from the website

Zoom

.

Remark:

You can use the drop-down menu at the bottom of the page to change the language of the website from English to your desired language.

How to use Zoom software?

You can obtain information about using the Zoom software from the

Zoom Support

website.

Where can I download Microsoft Teams software for online meetings?

You can download Microsoft Teams from the website

Microsoft Teams

Software.

How to use Microsoft Teams software?

You can obtain information about using the Microsoft Teams software from the

Microsoft Teams Support

website.

Where can I download GoogleMeet software for online meetings?

You can download it from

"GoogleMeet"

Skype Software.

How to use GoogleMeet software?

You can obtain information on the use of GoogleMeet on the website

“How GoogleMeet Works”

Software information.

Where can I download Cisco Webex Software for Online Meetings?

You can download it from

"Cisco Webex"

Cisco Webex software.

How to Use Cisco Webex Software?

You can get information about using Cisco Webex software from

"Cisco Webex Support"

Information on the website.

Where is the webcam microphone located?

The microphone is a small hole located next to the webcam lens (it can be on the left or on the right).

There is a problem with my webcam's microphone.

Please refer to section

My microphone or speakers are not working

for detailed instructions.

How to Fix a Webcam Not Working Properly in Windows 10 (Officially Supported by YouTube and Dell)

Duration: 02:05 Closed captions: English only

To reinstall the webcam driver, please follow the steps below.

Close all applications that use the webcam (this may include web pages). Save and close any applications you are currently using, as the computer needs to be restarted.

Hold down

Windows

(

) button, then press

q

.

In the search box, type

Device Manager

.

Select from the list of results

Device Manager

(Control Panel).

Tap or click

Camera

Where

Image processing equipment

The left plus sign (+).

Remark:

If there is no list of cameras or image processing equipment, please

"Contact Technical Support"

.

Long press or right click

Built-in webcam

(integrated webcam) or

USB camera

(USB camera).

Tap or click

Uninstall

(Uninstall).

Click

"OKAY"

to confirm the uninstallation process.

Restart the computer after the uninstallation is complete.

Remark:

Windows 10 will automatically detect and install the webcam driver.

If the webcam still does not work normally, you need to uninstall and reinstall the webcam software after installing the driver. Please contact the webcam software vendor for assistance.

Run the automatic tool provided by the SupportAssist tool (this will determine if newer drivers are available and check for performance issues).

Hold down

Windows

(

) button, then press

q

.

In the search box, type

SupportAssist

.

Select SupportAssist (trusted app in Microsoft Store) from the list of results.

Remark:

If SupportAssist does not appear in the search results, please browse

“SupportAssist for PCs and tablets”

Page for more information on downloading and installing SupportAssist.

Tap or click

Start now

to run all the tests.

Remark:

You can touch or click

Down arrow

, then run a single test, but for better performance Low issue,

We recommend that you run all the tests

.

SupportAssist runs the tests one by one and provides the results.

Make sure the brightness and lighting settings and other webcam (camera) settings are correct.

A blank, black, or dim screen may be due to insufficient lighting or the wrong webcam mode. Be sure to use the webcam in a well-lit area.

Adjust the brightness setting or make any other webcam (camera) settings in the webcam software you are using.

You can obtain information on using the Skype software on the website

"SkypeSupport"

.

You can obtain information about using the Zoom software on the Zoom website.

Zoom Support

.

You can get information about using the Microsoft Teams software on the website

Microsoft Teams Support

.

You can obtain information on the use of the GoogleMeet software on the website

“How GoogleMeet Works”

.

You can get information about using Cisco Webex software on the website

"Cisco Webex Support"

.

Run Dell PC Diagnostics for the webcam. For more information, refer to Dell Knowledge Base article

"Used to diagnose and repair the hardware of your Dell PC, Tablet or Server Dell Diagnostic Tool for Problems"

(English version).

On your device's product support page;

Tap or click to test a specific device or create a custom test under

Camera

Tap or click

Test selected devices

and follow the instructions to perform the operations.

Remark:

If the diagnostic program test does not show results and terminates, please contact

"Technical Support Service"

.

Make sure the brightness and lighting settings and other webcam (camera) settings are correct.

A blank, black, or dim screen may be due to insufficient lighting or the wrong webcam mode. Be sure to use the webcam in a well-lit area.

Adjust the brightness setting or make any other webcam (camera) settings in the webcam software you are using.

You can obtain information on using the Skype software on the website

"SkypeSupport"

.

You can obtain information about using the Zoom software on the Zoom website.

Zoom Support

.

You can get information about using the Microsoft Teams software on the website

Microsoft Teams Support

.

You can obtain information on the use of the GoogleMeet software on the website

“How GoogleMeet Works”

.

You can get information about using Cisco Webex software on the website

"Cisco Webex Support"

.

Check the sound settings in the webcam program you are using.

Remark:

For more information, please refer to the following knowledge base article:

For Zoom:

Test the computer or audio device< /p>

.

For Microsoft Teams

My microphone isn't working properly in Teams

.

If these steps do not resolve the issue, please refer to Dell Knowledge Base article

How to troubleshoot audio or audio recording issues

(English version) to solve the microphone problem, or refer to

“How to Fix Audio or Audio Playback Problems”

(English version) to solve speaker problems.

If the problem persists, please run Dell PC Diagnostics for Microphone and Sound.

To run online diagnostics on a Dell computer, please follow these steps:

Browse

Dell Support Site

.

You can identify your Dell product by three options.

Tap or click

THIS PC

.

Remark:

If your computer is not listed under "THIS PC", you can touch or click

Download and install SupportAssist

to automatically recognize your computer. Follow the prompts to download and install SupportAssist.

Come in

Service code, Dell EMC product ID or model number

, then tap or click

To research

, then select your computer from the list.

Tap or click

Browse All Products

: You need to select the device type, brand and product model.

Remark:

For more information, please see the Dell Knowledge Base article

How to Find Your Dell Computer Model

(English version).

Make sure the computer volume is set to maximum.

Click on the tab

Diagnoses

.

Click the down arrow under

Custom component test

.

For microphone issues: check the box

Microphone

under

Accessories

, then click < /p>

Run your test

.

For speaker problems: check the box

Soundcard

under

Accessories

, then click

Run your test

.

Remark:

Dell Webcam Central software is not available for Windows 10 or Windows 8 (8.1). You must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. Please refer to the FAQs below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.

Where can I download Skype software for online meetings?

You can get the Skype software from the website

Skype

.

Remark:

Skype can be installed on Windows 10 when it leaves the factory.

How to use the Skype software?

You can obtain information on using the Skype software on the website

“Skype Support”

.

How to start Skype software in Windows 10

Tap or click

To start up

, then click

Start

Touch or click the screen

Skype

.

Tap or click

To start up

, tap or click

All Apps

, then scroll down until you see Skype. Tap or click

Skype

.

Hold down

Windows

(

) button, then press

q

. In the "Search" box, type

Skype

, then tap or click

Skype

(Modern app).

Where can I download Zoom software for online meetings?

You can download the Zoom software from the website

Zoom

.

Remark:

You can use the drop-down menu at the bottom of the page to change the language of the website from English to your desired language.

How to use Zoom software?

You can obtain information about using the Zoom software from the

Zoom Support

website.

Where can I download Microsoft Teams software for online meetings?

You can download Microsoft Teams from the website

Microsoft Teams

Software.

How to use Microsoft Teams software?

You can obtain information about using the Microsoft Teams software from the

Microsoft Teams Support

website.

Where can I download GoogleMeet software for online meetings?

You can download it from

"GoogleMeet"

Skype Software.

How to use GoogleMeet software?

You can obtain information on the use of GoogleMeet on the website

“How GoogleMeet Works”

Software information.

Where can I download Cisco Webex Software for Online Meetings?

You can download it from

"Cisco Webex"

Cisco Webex software.

How to Use Cisco Webex Software?

You can get information about using Cisco Webex software from

"Cisco Webex Support"

Information on the website.

Hold down

Windows

(

) button, then press

q

.

In the search box, type

Camera privacy settings

.

Select Camera Privacy Settings (System Settings) from the list of results.

Four options can be used to prevent computer software from accessing the webcam.

Option 1:

On some newer versions of Windows (1803 and later), there is an option to deny Windows and apps access to the camera. Tap or click

Allow access to the camera on this device

To modify

. Then tap or click the slider to toggle between on and off.

Remark:

If this option is not available, please use one of the other options below.

Option2:

Tap or click

Allow apps to access your camera

The slider under Switch between open access permissions.

Remark:

Denying access will only prevent apps from accessing your camera, but not Windows.

Option3:

Under

Select which apps can access your camera

, tap or click the slider next to the software that camera access can be toggled between close and open access permissions.

Remark:

This will not prevent the app from asking to open the built-in Windows Camera app.

Option 4:

Warning:

These steps described below should not be performed by novice computer users, because changing the device manager except for the following Other settings may prevent your computer from working properly.

Hold down

Windows

(

) button, then press

q

.

In the search box, type

Device Manager

.

Select "Device Manager (Control Panel)" from the list of results.

Tap or click

Imaging device

The arrow on the left side (may also be listed as "Camera").

Press and hold or right-click on the list of built-in webcams and select "Disable device". Confirm to turn off the webcam by tapping or clicking

Yes

.

Remark:

To enable the webcam, follow the same steps, but select instead

Activate device

.

Windows 8(8.1)

Select the tabs below to learn more.

Windows 8 FAQs

The webcam is not working properly

The screen is black, blank or dark

My microphone or speaker is not working

How to get and use Skype, Zoom, Google Meet, Cisco Webex or Microsoft Teams

Disable or enable the webcam

Remark:

Dell Webcam Central software cannot be used on Windows 10 or Windows 8 (8.1). You must use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. Please refer to the FAQs below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.

Where can I get the webcam driver?

In Windows 8 (8.1), all computer operating systems have integrated these (native) drivers.

Please refer to the tab

The webcam is not working properly

for step-by-step instructions on how to remove and reinstall the webcam driver in Windows 8 (8.1) instructions.

Where can I download Skype software for online meetings?

You can get the Skype software from the website

Skype

.

How to use the Skype software?

You can obtain information on using the Skype software on the website

Skype support

.

How to start Skype?

Please see the tab

How to get, use and start the Skype software

for how to - step instructions.

Where can I download Zoom software for online meetings?

You can download the Zoom software from the website

Zoom

.

Remark:

You can use the drop-down menu at the bottom of the page to change the language of the website from English to your desired language.

How to use Zoom software?

You can obtain information about using the Zoom software from the

Zoom Support

website.

Where can I download Microsoft Teams software for online meetings?

You can download Microsoft Teams from the website

Microsoft Teams

Software.

How to use Microsoft Teams software?

You can obtain information about using the Microsoft Teams software from the

Microsoft Teams support

website.

Where can I download GoogleMeet software for online meetings?

You can download it from

"GoogleMeet"

Skype Software.

How to use GoogleMeet software?

You can obtain information on the use of GoogleMeet on the website

“How GoogleMeet Works”

Software information.

Where can I download Cisco Webex Software for Online Meetings?

You can download it from

"Cisco Webex"

Cisco Webex software.

How to Use Cisco Webex Software?

You can get information about using Cisco Webex software from

"Cisco Webex Support"

Information on the website.

Where is the webcam microphone located?

The microphone is a small hole located next to the webcam lens (it can be on the left or on the right).

There is a problem with my webcam's microphone.

Please refer to section

My microphone or speakers are not working

for detailed instructions.

Under Windows 8 (8.1), all computer operating systems include these (native) drivers.

To reinstall the webcam driver, please follow the steps below.

Close all applications that use the webcam (this may include web pages). Save and close any applications you are currently using, as the computer needs to be restarted.

Move the mouse cursor to the upper right corner of the screen until it appears

charm bar

.

Click

To research

(To research).

Click the right mouse button on

Computer

.

Click on

Properties

(Properties).

Click in the upper left corner

"Device Manager"

.

Click

Imaging devices

(Imaging Devices) on the left arrow.

Remark:

(If there is no "imaging device" list,

“please contact technical support”

).

Right click

Built-in camera

(Built-in camera) or

USB camera

(USB Camera) .

Click

"Uninstall".

Click

"OKAY"

to confirm the uninstallation process.

Restart the computer after the uninstallation is complete.

Remark:

Windows 8 and Windows 8.1 will automatically detect and install the webcam driver.

If the webcam still does not work normally, you need to uninstall and reinstall the webcam software after installing the driver. Please contact the webcam software vendor for assistance.

Run the automatic tool provided by the SupportAssist tool (this will determine if newer drivers are available and check for performance issues).

Hold down

Windows

(

) button, then press

q

.

In the search box, type

SupportAssist

.

Select SupportAssist (trusted app in Microsoft Store) from the list of results.

Remark:

If SupportAssist does not appear in the search results, please browse

“SupportAssist for PCs and tablets”

Page for more information on downloading and installing SupportAssist.

Tap or click

Start now

to run all the tests.

Remark:

You can touch or click

Down arrow

, then run a single test, but for better performance Low issue,

We recommend that you run all the tests

.

SupportAssist runs the tests one by one and provides the results.

Make sure the brightness and lighting settings are correct.

A blank, black, or dim screen may be due to insufficient lighting or the wrong webcam mode. Be sure to use the webcam in a well-lit area.

You can obtain information about using the Skype software at

Skype support site

.

You can obtain information about using the Zoom software on the Zoom website.

Zoom Support

.

You can get information about using the Microsoft Teams software on the website

Microsoft Teams Support

.

You can obtain information on the use of the GoogleMeet software on the website

“How GoogleMeet Works”

.

You can get information about using Cisco Webex software on the website

"Cisco Webex Support"

.

Run Dell PC Diagnostics for the webcam. For more information, refer to Dell Knowledge Base article

"Used to diagnose and repair the hardware of your Dell PC, Tablet or Server Dell Diagnostic Tool for Problems"

(English version).

On your device's product support page;

Tap or click to test a specific device or create a custom test under

Camera

Tap or click

Test selected devices

and follow the instructions to perform the operations.

Remark:

If the diagnostic program test does not show results and terminates, please contact

"Technical Support Service"

.

Make sure the brightness and lighting settings are correct.

A blank, black, or dim screen may be due to insufficient lighting or the wrong webcam mode. Be sure to use the webcam in a well-lit area.

Adjust the brightness settings in the Skype software. For more details, please refer to the website

"Skype"

.

Check the sound settings in the webcam program you are using.

Remark:

For more information, please refer to the following knowledge base article:

For Zoom:

Test the computer or audio device< /p>

.

For Microsoft Teams

My microphone isn't working properly in Teams

.

If these steps do not resolve the issue, please refer to Dell Knowledge Base article

How to troubleshoot audio or audio recording issues

(English version) to solve the microphone problem, or refer to

“How to Fix Audio or Audio Playback Problems”

(English version) to solve speaker problems.

If the problem persists, please run Dell PC Diagnostics for Microphone and Sound.

To run online diagnostics on a Dell computer, please follow these steps:

Browse

Dell Support Site

.

You can identify your Dell product by three options.

Tap or click

THIS PC

.

Remark:

If your computer is not listed under "This personal computer", you can touch or click

Download and install SupportAssist

, to automatically recognize your computer. Follow the prompts to download and install SupportAssist.

Come in

Service code, Dell EMC product ID or model number

, then tap or click

To research

, then select your computer from the list.

Tap or click

Browse All Products

: You need to select the device type, brand and product model.

Remark:

For more information, please see the Dell Knowledge Base article

How to Find Your Dell Computer Model

(English version).

Make sure the computer volume is set to maximum.

Click on the tab

Diagnoses

.

Click the down arrow under

Custom component test

.

For microphone issues: check the box

Microphone

under

Accessories

, then click < /p>

Run your test

.

For speaker problems: check the box

Soundcard

under

Accessories

, then click

Run your test

.

Remark:

Dell Webcam Central software is not available for Windows 10 or Windows 8(8.1). After upgrading to Windows 10, you must upgrade to Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams. Please refer to the FAQs below on how to get and use Skype, Zoom, Google Meet, Cisco Webex, or Microsoft Teams.

Where can I download Skype software for online meetings?

You can get the Skype software from the website

Skype

.

How to use the Skype software?

You can obtain information on using the Skype software on the website

Skype support

.

How to start Skype software in Windows 8(8.1)

On the start screen, click Skype to start the program.

Where can I download Zoom software for online meetings?

You can download the Zoom software from the website

Zoom

.

Remark:

You can use the drop-down menu at the bottom of the page to change the language of the website from English to your desired language.

How to use Zoom software?

You can obtain information about using the Zoom software from the

Zoom Support

website.

Where can I download Microsoft Teams software for online meetings?

You can download Microsoft Teams from the website

Microsoft Teams

Software.

How to use Microsoft Teams software?

You can obtain information about using the Microsoft Teams software from the

Microsoft Teams Support

website.

Where can I download GoogleMeet software for online meetings?

You can download it from

"GoogleMeet"

Skype Software.

How to use GoogleMeet software?

You can obtain information on the use of GoogleMeet on the website

“How GoogleMeet Works”

Software information.

Where can I download Cisco Webex Software for Online Meetings?

You can download it from

"Cisco Webex"

Cisco Webex software.

How to Use Cisco Webex Software?

You can get information about using Cisco Webex software from

"Cisco Webex Support"

Information on the website.

Warning:

These steps described below should not be performed by novice computer users, as changing other settings in Device Manager other than the items below may prevent your computer from working properly.

Hold down

Windows

(

) button, then press

q

.

In the search box, type

Device Manager

.

Select "Device Manager" from the list of results.

Tap or click

Imaging devices

(Imaging devices).

Press and hold or right-click on the list of built-in webcams and select "Disable". Confirm to turn off the webcam by tapping or clicking

Yes

.

注:

要启用网络摄像头,请执行相同的步骤,但改为选择

启用

。

@blab hello , any idea why camera not working on PC , good internet , permissions set to allow .. Alienware dell laptop , audio worked :(

— Poppy Design Studio Limited Tue Sep 15 21:49:22 +0000 2015

Windows XP、Windows Vista、Windows7

目录

常见问题

诊断网络摄像头问题

存在消息或错误

屏幕为黑色、空白或暗淡

我的麦克风或扬声器不工作

Webcam Central软件显示为水平方向

卸载并重新安装Webcam Central软件

如何启动Dell Webcam软件

如何使用Dell Webcam Central软件的功能

如何获取和使用 Skype、Zoom 或 Microsoft Teams 以及启动 Skype 软件

如何运行Dell PC Diagnostics诊断网络摄像头问题

禁用或启用网络摄像头

网络摄像头保持连接

持续时间:1:25 隐藏四字幕:仅限英文

如何对Dell Webcam Central进行故障排除

持续时间:1:46 隐藏四字幕:仅限英文

戴尔集成网络摄像头支持

持续时间:6:08 隐藏四字幕:仅限英文

常见问题

从哪里获得Dell Webcam Central软件?

My Dell Downloads(我的戴尔下载)不再提供可供下载的Dell Webcam Central

“技术支持”

以帮助获取备份。

注:

有关详细信息,请参阅戴尔知识库文章

“我的戴尔下载和我的锁柜 - 常见问题”

(英文版)。

Dell Central Webcam 软件 适用于 适用于 适用于 Windows 10 或 Windows 8 (8.1), 所以 在 到 到 到 Windows 10 后, 您 改 用 用 用 Skype 、 或 Microsoft Teams。 请 参阅 下面 的 的 常见 常见 常见 常见 常见 了解 如何 获取 使用 使用 Skype 、或Microsoft Teams。

如何使用网络摄像头?

Dell Central Webcam 软件 必须 在 在 Windows XP 和 Windows Vista 中, 才 能 并 网络 摄像头 摄像头 摄像头 因为 它 提供 该 摄像头 的 驱动 程序 有关 详情 详情 详情 详情 请 请 参阅 参阅 如何 启动 启动 Dell Central Webcam 软件 ”。

网络摄像头的麦克风在哪里?

麦克风是一个小孔,位于网络摄像头镜头旁边(可能在左侧,也可能在右侧)。

我的网络摄像头麦克风有问题。

请参阅“网络摄像头麦克风无法工作”部分,以获取逐步说明。

我的网络摄像头有问题。

请参阅“诊断网络摄像头问题”部分,以获取逐步说明。

Dell Webcam Central 软件是否支持外部 USB 网络摄像头?

Dell Webcam Central 软件不支持外部 USB 网络摄像头。

在哪里可以下载用于在线会议的 Skype 软件?

您可以从

Skype

网站获得 Skype 软件。

如何使用 Skype 软件?

您可以从

Skype 支持

网站获取有关如何使用 Skype 软件的信息。

在哪里可以下载用于在线会议的 Zoom 软件?

您可以从

Zoom

网站下载 Zoom 软件。

注:

您可以使用页面底部的下拉菜单将网站上的语言从英语更改为所需的语言。

如何使用 Zoom 软件?

您可以从

Zoom 支持

网站获取有关如何使用 Zoom 软件的信息。

在哪里可以下载用于在线会议的 Microsoft Teams 软件?

您可以从

Microsoft Teams

网站下载 Microsoft Teams 软件。

如何使用 Microsoft Teams 软件?

您可以从

Microsoft Teams 支持

网站获取有关如何使用 Microsoft Teams 软件的信息。

在哪里可以下载用于在线会议的 Google Meet 软件?

您可以从

“Google Meet”

网站下载 Skype 软件。

如何使用 Google Meet 软件?

您可以从

“Google Meet 工作原理”

网站获取有关如何使用 Google Meet 软件的信息。

在哪里可以下载用于在线会议的 Cisco Webex 软件?

您可以从

“Cisco Webex”

网站下载 Cisco Webex 软件。

如何使用 Cisco Webex 软件?

您可以从

“Cisco Webex 支持”

网站获取有关如何使用 Cisco Webex 软件的信息。

诊断网络摄像头问题

存在消息或错误

No supported webcam connected

,

Please plug in a supported device

(未连接受支持的网络摄像头,请插入受支持的设备)以及

Close the other video streaming application to start video

(关闭其它视频流媒体应用程序以启动视频)等消息和错误可通过卸载、重新安装或更新网络摄像头驱动程序来解决。卸载并重新安装网络摄像头驱动程序的过程取决于计算机上安装的操作系统。从下面的选项中找到计算机上的操作系统。

Windows XP

关闭正在使用网络摄像头的任何应用程序(这可能包括网页)。保存并关闭您当前正在使用的任何应用程序,因为计算机需要重新启动。

更新到最新BIOS。有关更多信息,请参阅戴尔知识文库文章

“BIOS — 它是什么,以及如何下载或更新您的 BIOS”

(英文版)。

更新到最新芯片组版本。有关更多信息,请参阅戴尔知识库文章

驱动程序和下载常见问题

(英文版)。

为取得最佳效果,建议在安装新的网络摄像头驱动程序之前卸载现有的网络摄像头驱动程序。要卸载现有驱动程序,请执行以下步骤:

单击

Start

(开始)按钮。

单击

control-panel

(控制面板)。

双击

“System(系统)”

图标。

单击

“Hardware(硬件)”

选项卡。

单击“

Device Manager(设备管理器)”。

单击

Imaging Device

(图像设备)旁边的加号(

+

)。

注:

(如果没有“图像设备”列表,

“请联系技术支持”

)。

右键单击

“Integrated webcam(集成网络摄像头)

,然后单击

“Uninstall(卸载)”

。

单击

“OK(确定)”

确认卸载过程。

在卸载完成后重新启动计算机。(重新启动后硬件向导窗口打开时,单击

取消

,然后下载并安装网络摄像头驱动程序。)

Windows Vista

关闭正在使用网络摄像头的任何应用程序(这可能包括网页)。保存并关闭您当前正在使用的任何应用程序,因为计算机需要重新启动。

更新到最新BIOS。有关更多信息,请参阅戴尔知识文库文章

“BIOS — 它是什么,以及如何下载或更新您的 BIOS”

(英文版)。

更新到最新芯片组版本。有关更多信息,请参阅戴尔知识库文章

驱动程序和下载常见问题

(英文版)。

为取得最佳效果,建议在安装新的网络摄像头驱动程序之前卸载现有的网络摄像头驱动程序。要卸载现有驱动程序,请执行以下步骤:

单击

Start

(开始)

在

计算机

上单击鼠标右键。

单击

Properties

(属性)。

单击左上角的

Device Manager

(设备管理器)。

单击

“Imaging devices(图像设备)”

。

注:

如果没有“图像设备”列表,请与

戴尔技术支持部门

联系。

右键单击

“Integrated webcam(集成网络摄像头)”

。

单击

“Uninstall(卸载)”。

单击

“OK(确定)”

确认卸载过程。

在卸载完成后重新启动计算机。(重新启动后硬件向导窗口打开时,单击

取消

,然后下载并安装网络摄像头驱动程序。)

Windows 7

将Dell webcam central软件的兼容性设置更改为Windows Vista(Service Pack 2)。要更改Dell webcam central软件的兼容性设置,请执行以下步骤。

关闭

Dell Webcam Central软件

。

单击

Start

(开始)。

单击

“Computer(计算机)”

。

双击

“Local Disk (C:)(本地磁盘(C:))”

。

双击

“Program Files (x86)(程序文件[x86])”

。

双击

“Dell Webcam(戴尔网络摄像头)”

。

双击

“Dell Webcam Central”

。

滚动到

WebcamDell2

文件。

右键单击

WebcamDell2

文件。

选择

“Properties(属性)”

。

单击

“Compatibility(兼容性)”

选项卡。

单击选中

“Run this program in compatibility mode for(在兼容模式下运行此程序)”

旁边的框。

使用下拉菜单选择

Windows Vista (Service Pack 2)

。

单击

Apply

(应用)

单击

okay

(确定)。

启动 Dell Webcam Central 软件,有关详细信息,请参阅

“如何启动 Dell Webcam Central 软件”

部分。 (如果仍然收到错误,请转至步骤 2。)

重新安装网络摄像头驱动程序。要重新安装网络摄像头驱动程序,请执行以下步骤。

关闭正在使用网络摄像头的任何应用程序(这可能包括网页)。保存并关闭您当前正在使用的任何应用程序,因为计算机需要重新启动。

更新到最新BIOS。有关更多信息,请参阅戴尔知识文库文章

“BIOS — 它是什么,以及如何下载或更新您的 BIOS”

(英文版)。

更新到最新芯片组版本。有关更多信息,请参阅戴尔知识库文章

驱动程序和下载常见问题

(英文版)

单击

Start

(开始)。

在

计算机

上单击鼠标右键。

单击

Properties

(属性)。

单击左上角的

“Device Manager(设备管理器)”

。

单击

“Imaging devices(图像设备)”

。

注:

(如果没有“图像设备”列表,

“请联系技术支持”

)。

右键单击

“Integrated webcam(集成网络摄像头)”

或

“USB camera(USB摄像头)”

。

单击

“Uninstall(卸载)”。

单击

“OK(确定)”

确认卸载过程。

在卸载完成后重新启动计算机。

注:

大多数网络摄像头的驱动程序由 Microsoft Windows 7 提供,重新启动计算机时将自动重新安装,但

“驱动程序和下载页面”

有可用于 XPS 笔记本电脑(XPS L501X、XPS L502X、XPS L701X 和 XPS L702X)的特定驱动程序。有关更多信息,请参阅戴尔知识库文章

驱动程序和下载常见问题

(英文版)。网络摄像头驱动程序可以在

input

部分下找到,并在“Drivers and Downloads”页面上作为

Quanta- Driver

列出。

为取得最佳效果,安装驱动程序以后还应卸载并重新安装网络摄像头软件,有关详细信息,请参阅

“卸载并重新安装 Webcam Central 软件”

(英文版)部分。

屏幕为黑色、空白或暗淡

空白、黑色或暗淡屏幕可能由光线不足或模式错误引起。请确保在光线良好的区域使用网络摄像头。

注:

Inspiron 灵越 One 2330 的网络摄像头有可旋转的护盖,位于屏幕顶部中间,请确保其处于打开位置。

启动 Dell Webcam Central 软件,有关详细信息,请参阅

“如何启动 Dell Webcam Central 软件”

部分。

确保在右下角选中

Capture Mode

(捕获模式)。

在网络摄像头前面放置某种

白色

物体。

如果白色物体显示正常,则请确保在光线良好的区域使用网络摄像头。

如果白色物体根本不显示,请参阅

“诊断网络摄像头问题”

部分。

如果白色物体可见,但屏幕暗淡,请执行以下步骤:

单击右上角的

“Settings(设置)”

。

将

背光灯

、

亮度

和

伽玛

下的滑块向右移动,以使网络摄像头前面的任何物体更清晰。如果更改这些设置不能解决问题,请与

戴尔技术支持部门

联系。

我的麦克风或扬声器不工作

对于麦克风:

启动 Dell Webcam Central 软件,有关详细信息,请参阅

“如何启动 Dell Webcam Central 软件”

部分。

在“Dell Webcam Central”窗口的右下角,单击麦克风图片旁边的下拉箭头以选择

“Microphone(麦克风)”

。

单击麦克风的图片并确保未设置为静音(如果设置为静音,麦克风上将显示一条横线)。

如果这些步骤不能解决问题,请参阅戴尔知识库文章

如何对音频或声音录制问题进行故障处理

(英文版)。

如果仍有问题,请针对麦克风运行 Dell PC Diagnostics。

要在戴尔计算机上运行联机诊断程序,请执行以下步骤:

浏览

戴尔支持网站

。

您可以通过三个选项来识别您的戴尔产品。

轻触或单击

THIS PC

下的计算机列表。

注:

如果“THIS PC”下未列出您的计算机,您可以轻触或单击

Download & Install SupportAssist

,以自动识别您的计算机。请按照提示下载并安装 SupportAssist。

输入

服务编号、Dell EMC 产品 ID 或型号

,接着轻触或单击

Search

按钮,然后从列表中选择您的计算机。

轻触或单击

Browse all products

:您必须选择您的设备类型、品牌名称和产品型号。

注:

有关更多信息,请参阅戴尔知识库文章

如何找到您的戴尔计算机的型号

(英文版)。

确保计算机上的音量调到最大。

单击

Diagnoses

选项卡。

单击

Custom Component Test

下的向下箭头。

选中

Accessories

下的

Microphone

框,然后单击

Run your test

。

对于扬声器:

请参阅知识库文章

“如何对音频或声音播放问题进行故障处理”

(英文版)。

如果仍有问题,请针对扬声器运行 Dell PC Diagnostics。

要在戴尔计算机上运行联机诊断程序,请执行以下步骤:

浏览

戴尔支持网站

。

您可以通过三个选项来识别您的戴尔产品。

轻触或单击

THIS PC

下的计算机列表。

注:

如果“THIS PC”下未列出您的计算机,您可以轻触或单击

Download & Install SupportAssist

,以自动识别您的计算机。请按照提示下载并安装 SupportAssist。

输入

服务编号、Dell EMC 产品 ID 或型号

,接着轻触或单击

Search

按钮,然后从列表中选择您的计算机。

轻触或单击

Browse all products

:您必须选择您的设备类型、品牌名称和产品型号。

注:

有关更多信息,请参阅戴尔知识库文章

如何找到您的戴尔计算机的型号

(英文版)。

确保计算机上的音量调到最大。

单击

Diagnoses

选项卡。

单击

Custom Component Test

下的向下箭头。

选中

Accessories

下的

Sound Card

框,然后单击

Run your test

。

Webcam Central软件显示为水平方向

为您的计算机下载并安装最新的显卡驱动程序,有关详细信息,请参阅戴尔知识库文章

驱动程序和下载常见问题

(英文版)。

卸载并重新安装Webcam Central软件

卸载并重新安装网络摄像头软件的过程取决于您的计算机上安装的操作系统。请参阅计算机上所安装的操作系统的步骤。

Windows 7和Vista

警告:

My Dell Downloads(我的戴尔下载)将不再提供可供下载的 Dell Webcam Central 软件,除非您已有下载并保存的备份。否则不建议您卸载 Dell Webcam Central 软件。请联系

技术支持

以帮助获取备份。有关详细信息,请参阅戴尔知识库文章

“我的戴尔下载和我的锁柜 - 常见问题”

(英文版)。

要卸载Dell webcam central软件,请执行以下步骤:

单击

Start

(开始)。

单击

control-panel

(控制面板)。

在右上角“

View by:(查看方式:)

”旁边,使用下拉菜单选择“

Large Icons(大图标)

”。

单击

“Programs and Features(程序和功能)”

。

单击

Dell Webcam Central

。

单击

“Uninstall(卸载)”。

单击

“OK(确定)”

确认卸载过程。

在卸载完成后重新启动计算机。

要为您的戴尔计算机下载最新版本的Webcam Central,请执行以下步骤:

注:

My Dell Downloads(我的戴尔下载)不再提供可供下载的Dell Webcam Central软件。请联系

戴尔技术支持

以帮助获取备份。有关详细信息,请参阅戴尔知识库文章

“我的戴尔下载和我的锁柜 - 常见问题”

(英文版)。

如果您已升级至 Windows 10 并且过去使用过 Dell Webcam Central 软件,则戴尔建议您现在使用 Skype,请参阅

“如何获得 Skype 以及如何使用该程序”

部分以获得更多帮助。

当以上步骤无法解决该问题时,可为网络摄像头运行诊断测试。请参阅

“如何运行 Dell PC Diagnostics 诊断网络摄像头问题”

部分。

Windows XP

要卸载Dell webcam central软件,请执行以下步骤:

单击

“Start(开始)”

按钮,然后单击

“Control Panel(控制面板)”

。

单击左上角的

“Classic View(经典视图)”

。

双击

“Add/Remove Programs(添加/删除程序)”

。

单击以选中

Dell Webcam Central

。

单击

“Change/Remove(更改/删除)”

。

单击

Remove

(删除)。

单击

“OK(确定)”

并按照卸载向导内的说明进行操作。

单击

Add/Remove Programs

(添加/删除程序)窗口右上角的红色

X

。

重新启动计算机。

要重新安装 Dell Webcam Central,请使用戴尔计算机附带的 CD。

如果没有 Dell Webcam 软件 CD,则可从此链接

“Dell Webcam Central”

下载,此软件版本在(

表 1

)中列出的使用(

表 2

)中列出的操作系统的计算机上受支持,但可能在其它计算机上也可以运行。

当以上步骤无法解决该问题时,可为网络摄像头运行诊断测试。请参阅

“如何运行 Dell PC Diagnostics 诊断网络摄像头问题”

部分。

支持的计算机

Alienware Area 51

Alienware Area-51 ALX

Alienware Aurora

Alienware Aurora ALX

Inspiron 14 1440

Inspiron 1440

Inspiron 535

Inspiron 535s

Inspiron 537

Inspiron 537s

Inspiron 545

Inspiron 545s

Inspiron 546

Inspiron 546s

Dell Precision T3600

Studio 1440

Studio 15 1555

Studio 1555

Studio D540台式机

Studio D540S超薄型

Studio XPS 435T/9000台式机

Studio XPS M1340

Studio XPS M1640

Vostro 1320

Vostro 1520

Vostro 1720

Vostro 220

Vostro 220s

Vostro 420

表 1:

此版本的 Dell Webcam Central 支持的计算机

支持的操作系统

Microsoft Windows 7 32位

Microsoft Windows 7 64位

Microsoft Windows Vista 32位

Microsoft Windows Vista 64位

Microsoft Windows XP

Microsoft Windows XP x64

Microsoft Windows XP 嵌入式

Microsoft Windows 2000

表 2:

此版本的 Dell Webcam Central 支持的操作系统

如何启动Dell We bcam Central软件

请确保在光线良好的地方启动 Dell Webcam Central(屏幕为空白、黑色或暗淡可能由于光线不足引起)。

单击

Start

(开始)

单击

“All Programs(所有程序)”

。

单击

“Dell Webcam(戴尔网络摄像头)”

单击

Webcam Central

启动该程序。

如何使用Dell Webcam Central软件的功能

单击右上角中的

?

。

单击

“Help(帮助)”

。

您可以打开每个部分以了解如何使用这些功能或搜索您想要了解的功能。

如何获取和使用 Skype、Zoom 或 Microsoft Teams 以及启动 Skype 软件

注:

Dell Webcam Central 软件不可用于 Windows 10 或 Windows 8(8.1)。升级到 Windows 10 后,您必须改用 Skype、Zoom、Google Meet、Cisco Webex 或 Microsoft Teams。请参阅下面的常见问题,了解如何获取和使用 Skype、Zoom、Google Meet、Cisco Webex 或 Microsoft Teams。

在哪里可以下载用于在线会议的 Skype 软件?

您可以从

Skype

网站获得 Skype 软件。

如何使用 Skype 软件?

您可以从

Skype 支持

网站获取有关如何使用 Skype 软件的信息。

如何启动Skype软件

单击

Start

(开始)。

单击

所有程序

。

单击

Skype

。

在哪里可以下载用于在线会议的 Zoom 软件?

您可以从

Zoom

网站下载 Zoom 软件。

注:

您可以使用页面底部的下拉菜单将网站上的语言从英语更改为所需的语言。

如何使用 Zoom 软件?

您可以从

Zoom 支持

网站获取有关如何使用 Zoom 软件的信息。

在哪里可以下载用于在线会议的 Microsoft Teams 软件?

您可以从

Microsoft Teams

网站下载 Microsoft Teams 软件。

如何使用 Microsoft Teams 软件?

您可以从

Microsoft Teams 支持

网站获取有关如何使用 Microsoft Teams 软件的信息。

在哪里可以下载用于在线会议的 Google Meet 软件?

您可以从

“Google Meet”

网站下载 Skype 软件。

如何使用 Google Meet 软件?

您可以从

“Google Meet 工作原理”

网站获取有关如何使用 Google Meet 软件的信息。

在哪里可以下载用于在线会议的 Cisco Webex 软件?

您可以从

“Cisco Webex”

网站下载 Cisco Webex 软件。

如何使用 Cisco Webex 软件?

您可以从

“Cisco Webex 支持”

网站获取有关如何使用 Cisco Webex 软件的信息。

如何运行Dell PC Diagnostics诊断网络摄像头问题

要执行计算机上网络摄像头的诊断程序诊断网络摄像头问题。有关更多信息,请参阅戴尔知识库文章

“用于诊断和修复您的戴尔 PC、平板电脑或服务器上的硬件问题的戴尔诊断工具”

(英文版)。

在您的设备的产品支持页面时;

轻触或单击测试特定设备或创建自定义测试下的

Camera

(摄像头)。

轻触或单击

Test Selected devices

(测试所选设备)并根据提示执行操作。

如果诊断程序测试未显示结果就关闭,请联系

戴尔技术支持

。

禁用或启用网络摄像头

警告:

以下概括的这些步骤不应由计算机新手执行,因为更改设备管理器中除下述项目以外的其他设置,可能阻碍您的计算机正常工作。

轻触或单击

Start

(开始)。

在搜索框中,键入

设备管理器

。

在结果列表中选择“设备管理器”。

轻触或单击

成像设备

左侧的箭头(也可能被列为“照相机”)。

按住或右键单击集成网络摄像头列表,然后选择“禁用设备”。通过轻触或单击

是

,确认禁用网络摄像头。

注:

要启用网络摄像头,请执行相同的步骤,但改为选择

启用设备

。

确定 Windows 10 中是否已安装网络摄像头驱动程序

按住

Windows

(

) 键,然后按

q

键。

在搜索框中,键入

设备管理器

。

在结果列表中选择

设备管理器

(控制面板)。

轻触或单击

摄像头

或

图像处理设备

左侧的加号 (+)。

如果集成网络摄像头旁没有红色 (X),惊叹号 (!) 或下箭头,则表明网络摄像头工作正常(

如果没有摄像头或图像处理设备的列表,

“请联系技术支持”

。)

注:

如果集成的网络摄像头旁有红色 (X)、惊叹号 (!) 或下箭头,则表明 Windows 10 为网络摄像头提供了驱动程序。您需要执行以下操作之一:

将计算机更新到 Windows 10 的最新版本。有关更多信息,请参阅 Microsoft 知识库文章

“Windows 更新:(英文版)常见问题解答”(英文版)。

请参阅

“Windows 10”

部分的

网络摄像头无法正常工作

选项卡,获取有关如何删除和让 Windows 10 重新安装网络摄像头驱动程序的逐步说明。

其他信息

超出保修期?没有问题。浏览

Dell.com/support

网站,输入您的戴尔服务编号并查看我们的服务。

注:

服务仅适用于

美国

、

加拿大

、

英国

、

法国

、

德国

、

中国大陆地区

和

日本

的个人计算机客户。服务器和存储不适用。

文章属性

受影响的产品

Chromebox, Alienware, Inspiron, Retired Models, OptiPlex, Vostro, XPS, G Series, Chromebook, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, Mobile Workstations

上次发布日期

09 7月 2021

版本

29

文章类型

Solution

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