System battery shows "Plug in Not Charging"

Symptoms

When hovering over the battery icon, the Dell laptop displays the message "

No charge

" ( p >

Figure 1

). However, the battery will be charged outside of the operating system (such as the system BIOS or the one-time boot menu).

Figure 1:

Plugged in with no load

Remark:

Note: Check if there is a shortcut key to turn off the battery. Some Dell laptops have an optional hotkey on the keyboard that will disable charging. For example,

fn

+

F2

. If your computer has this option, use it to enable uploading. For more information on keyboard shortcuts, please refer to

User Manual

of your Dell laptop.

Cause

Battery-related issues can be caused by aging of the battery, end of battery life, and failure of the AC adapter to function normally.

Solution

Expand the following sections to find a more detailed description of each diagnostic step. Before printing this document, be sure to expand all required sections.

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Check the function of the AC adapter

To ensure that the Dell battery is charged properly, the AC adapter must be working properly. Verify that the laptop can recognize the AC adapter.

Remark:

Dell recommends using the original AC adapter that came with the laptop.

Remark:

Make sure that the AC adapter connected to the computer meets the minimum power required by the computer to charge the battery. Many high-end computers require higher capacity AC adapters, such as 150W, 180W, and 210W AC adapters.

Remark:

Dell laptops or other docking stations that are connected to the E-port series must use the AC adapter supplied with the docking station. These power adapters have a higher capacity, depending on the additional power requirements of the docking station.

To verify that the laptop correctly recognizes the power adapter, follow these steps:

Restart the computer.

When the Dell logo appears, press the key repeatedly

F2

until Entering Configuration is displayed.

Check the

Power adapter type

(power adapter type) in the BIOS options.

If the AC adapter type is

No

— Please check that the AC adapter is connected to the laptop and to the wall outlet.

If the AC adapter type is

Unknown

— please refer to the Dell Knowledge Base article

How to fix the AC adapter on a Dell laptop Solve the problem

.

If the power adapter type is correctly identified, please proceed to the next step.

Charge the battery in BIOS mode or turn off the laptop

The operating system has various settings (such as power management settings, device drivers) that can affect battery performance. Charging the laptop battery without entering the operating system (when the laptop is off) helps isolate hardware-related issues.

Turn off the computer.

Try one of the following combinations:

When the laptop is off, charge the battery for a while.

You can also restart the laptop and repeatedly press

F2

to access BIOS or system settings. Let the battery charge.

Check if the battery charge percentage has increased.

Restart the computer and go to the next step.

Run the Dell Hardware Diagnostic Test

Run the hardware diagnostic test to help identify the problem and provide troubleshooting steps to help resolve the issue. Dell provides built-in and online diagnostics. It is important to run hardware tests on a laptop or battery to determine which device is causing the problem.

To use Dell SupportAssist to run an online hardware battery test, go to

Battery diagnostics

.

Remark:

To run an online hardware diagnostic test on a laptop, you need to download and install the Dell SupportAssist application.

To run the Dell Pre-Boot System Assessment test, follow these steps:

Turn on the computer.

When the Dell logo screen appears, press the key repeatedly

F12

until it appears

Single Boot Menu p>

Single start menu

.

Use the arrow keys on the keyboard to select

Diagnoses

and press

Entrance

.

Follow the on-screen prompts and appropriate responses to complete the diagnostic procedure.

If the test is successful, please proceed to the next step.

If the test fails, be sure to note

the error code

and

verification code

and contact

Dell Technical Support

.

Check battery working status

Check the health of the battery to determine if the battery is working properly or if it needs to be replaced. Battery health can be checked inside and outside the operating system. Please refer to Dell Knowledge Base article

How to Check Dell Laptop Battery Health

.

Remark:

Battery life generally depends on the number of charge and discharge cycles. This is also caused by consumable battery components.

Battery capacity refers to how long the laptop can run after the battery is fully charged. It is normal for all types of batteries to lose capacity and life over time. Each time the battery is charged or discharged, the battery loses a small amount of its capacity. This behavior is considered a normal characteristic of rechargeable batteries and is not covered by warranty.

For more information, please see the Dell Knowledge Base article

Dell Laptop Battery Frequently Asked Questions

(English version). Please refer to section

What are the guidelines for managing worn and swollen batteries and replacing batteries on Dell laptops?

.

For more information on Extended Batteries, please refer to Dell Knowledge Base article

Information and advice on extended batteries

(English version).

@Dell @DellOutlet My battery health is at excellent and my charger is 130w. Yet its not charging my laptop nor bein… https://t.co/1m1EQivFCw

— MasterofGrimm Wed Jun 23 08:46:51 +0000 2021

If the battery works normally, please go to

Following

.

BIOS Update and Dell Quickset

BIOS is the firmware built into the system motherboard of the computer. Updating the BIOS to the latest version may help the computer recognize the power adapter. Updating the BIOS to the latest version requires the laptop to be powered by an AC adapter and battery.

Warning:

Before starting to update the BIOS, the Dell laptop must have a battery installed and connected to an AC adapter. Some Dell laptops require at least 10% battery before starting to update the BIOS.

To update the BIOS to the latest version, please refer to Dell Knowledge Base article

DELL BIOS Update

(English version).

If the laptop does not recognize the AC adapter type, please refer to the Dell Knowledge Base article

Forced to update BIOS when AC adapter is not connected to Dell laptop

(English version). Please read the following disclaimer before attempting to force a BIOS update.

Warning:

If the battery charge is below 10%, you may be able to force a BIOS update from the DOS environment. Failure of this process will cause permanent damage to the computer's motherboard. The user must do so at his own risk. Dell is not responsible for any losses that customers may cause by following any of the procedures or recommendations described in this article, including, but not limited to, loss of data, loss of profits, or loss of income.

DellTM QuickSet

Dell Quickset is a collection of software applications that provide enhanced functionality for Dell computers. The Dell Quickset Utility provides easy access to configuration settings for power management, battery status indicators and other features on most Dell laptops. It provides easy access to certain functions, which would require multiple steps under normal circumstances. Some of the features you can access with Dell Quickset include:

Disable or enable battery charging.

Change the behavior of the function (Fn) key.

Configure wireless hotkeys.

Installing or updating the Dell Quickset application may help resolve battery charging issues. Download and install the Dell Quickset application from the Dell website

Drivers and Downloads

. The Dell Quickset application can be found in the category

Apps

.

Remark:

The Dell Quickset application is only supported and used by certain Dell laptops. If your Dell laptop does not support Dell Quickset, continue to the next step.

Run Windows Fault Manager for battery issues

You can run Microsoft Windows built-in Windows Hardware and Devices Fault Manager. The Hardware and Device Fault Manager is only available for Microsoft Windows 10, Windows 8 or 8.1, and Windows 7.

Run the Hardware and Device Troubleshooter:

Press on

Windows

key+

R

.

In the "Run" dialog box, type

Control

and press

Entrance

.

In the upper right corner of the Control Panel (Control Panel)

To research

(Search), type

Convenience store< /p >

, then click

Repair

(Repair).

In

System and security

project, click

Food

.

Remark:

You must log on to Windows with an account with administrator privileges. If you receive User Account Control ("User Account Control") prompts while running the Hardware and Devices Troubleshooter, click

Yes

(Yes).

If running the Windows Error Handler does not resolve the issue, please go to

Following

.

Uninstall and Reinstall the Microsoft ACPI Battery Driver

Press on

Windows

key+

R

key.

In the "Run" dialog box, type

devmgmt.msc

and press

Entrance

Key.

In

Device Manager

, click on

>

Where

+

The symbol next to the battery.

Right-click

Battery with Microsoft ACPI Compliant Control Method

, then click

Uninstall

.

Click on

okay

(OK) to confirm the uninstallation of this driver.

Restart the computer.

Additional Information

For further troubleshooting and assistance with issues related to Dell laptop batteries or AC adapters, please refer to the following Dell Knowledge Base articles.

How to Fix a Dell Laptop Battery Problem

How to Fix an AC Adapter Problem on a Dell Laptop

How to Check the Battery Health of a Dell Laptop

How to Improve Dell Laptop Battery Performance

Frequently Asked Questions About Dell Laptop Batteries

Helpful Videos

Check laptop battery status

Duration: 2:34 Four masked subtitles: English only.

Maximize Laptop Battery Life

Duration: 1:25 Closed captions: available in multiple languages

Please browse our< /p>

Battery and power site

for additional resources and information.